People Love You: The Real Secret to Delivering Legendary Customer Experiences
by Jeb Blount (Author)
Jeb Blount, human relationship guru, gives you a powerful playbook for interacting with customers that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
In People Love You, Mr. Jeb Blount builds a solid basis on how to create a customer experience with a firm’s business clients that results in an unbreakable relationship built on trust, solving real customer problems, and creating positive emotional experiences. People Love You is dedicated to five tools of customer experience. Here are:-
Tool No.1: Put customers first
Putting your customer first means placing their needs and goals before your own. It’s the door to building an emotional connection because your customer believes you have their best interests at heart.
Tool No.2: Connect customers
The more connected your customer feels to you, the more comfortable they feel sharing information that reveals their problems and issues.
Tool No.3: Solve problems
Solving problems is the heart of customer experience and customers are extremely loyal to people who solve their problems.
Tool No.4: Build trust
Customer relationships are built on a foundation of trust. You must take careful steps to build trust through your actions.
Tool No.5: Create positive emotional experiences
You reinforce and anchor their emotional connection and trust in you with positive emotional experiences.
Jeb Blount is one of the world’s most respected thought leaders on sales, leadership, and account management. He is the author of six books including “People Love You”, People Follow You, People Buy You, and Power Principles.